Superagency in the workplace: Empowering people to unlock AI’s full potential

https://www.mckinsey.com/capabilities/mckinsey-digital/our-insights/superagency-in-the-workplace-empowering-people-to-unlock-ais-full-potential-at-work

Most companies are investing in AI, but only 1% consider themselves fully mature in its deployment. The biggest barrier to scaling AI isn’t employees—they are ready—but leadership, which is moving too slowly. AI has the potential to drive $4.4 trillion in productivity, yet short-term returns remain unclear.

Employees are already using AI more than leaders realize and are eager for training. However, concerns around safety, trust, and regulatory risks persist. Companies must balance speed and responsibility, ensuring AI adoption is both effective and secure.

Leaders must embrace AI with bold, strategic goals rather than incremental changes. While nearly all executives expect AI-driven revenue growth, only a small fraction have seen substantial returns so far. The key to unlocking AI’s full potential lies in visionary leadership, investment in employees, and focusing on transformational applications rather than narrow efficiencies.

Ultimately, AI is not just a technology shift—it requires a complete rethinking of business models, organizational structure, and leadership mindsets to achieve real impact.

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